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Employment


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Whether looking for a position with the center or one of our leading retailers, please check back often as positions are updated frequently.

Center Employment


Marketing and Communications Manager - Beverly Center/Full Time Posted Aug 15th

Job Description

 

Beverly Center is undergoing a complete transformation, including an end to end renovation, a remerchandising of the property with new flagships and expansion of our best in class retail offering, the creation of a food mecca consisting of a wide variety of chef-driven food concepts + a Michael Mina food hall, and a rebranding of the entire consumer experience. Under the direction of the Marketing and Sponsorship Director, the Manager will direct and execute a strategic marketing and communications plan that achieves our key goals of repositioning the brand, driving increased traffic and sales, and creating buzz and awareness that cuts through the clutter of the intense LA media market.   This critical role will manage partner agencies and internal resources to execute the various marketing initiatives of our rebrand, digital and social media content, media buys, public relations, and tenant relations. The Manager will serve as an integral member of leadership team to drive results and operational excellence during the renovation and beyond.


Day to Day Responsibilities

 

- Implement a renovation marketing plan and subsequently develop and implement annual plans that deliver on the center’s business and marketing objectives to drive traffic and sales from the local market.

 

-  Play a role in the annual planning and managing of the center’s marketing budget.

 

- Oversee the development and execution of a strategic annual media plan that targets key strategic customer groups in the local market.

 

- Oversee the development of all creative campaigns and materials that align with the shopping center’s brand, including print advertisements, digital advertisements, social media advertisements and collateral materials.

 

- Oversee the center’s strategic vision and robust content plan for all social and digital content on websites, social media, and email among others, including China platforms.

 

- Establish positive tenant relations and store productivity through retail focused content consistent with the Marketing Plan strategies. Lead tenant communications strategies and tenant meetings. Manage tenant content in all digital, social and traditional media channels.

 

- In partnership with the Public Relations agency, develop an annual retail, dining, event and tourism focused public relations plan including establishing and maintaining positive media relations and maximizing positive publicity for the center and its stores. Serve as a spokesperson to the media.

 

- Partner with center leads for experiential, tourism and sponsorship to effectively plan and deploy joint initiatives.

 

- Responsible for the effective and efficient management of people, projects and resources, including the marketing staff, outside vendors, consultants, and advertising and public relations agencies.

 

- Responsible for demonstrating excellent and cost efficient time, project and people management skills. Responsible for providing relevant coaching and training for direct reports that are interested in and qualified for advancement opportunities.

 

- Participate as an integral member of the leadership team to drive results and operational excellence.


Experience (Specify minimum work experience(s) required to perform at a fully proficient level in this position – indicate such factors as number of years, breadth of experience, work environment, industry, function, or management-related experiences where applicable.)

 

- Minimum of 8-10+ years of related marketing experience is required

 

- Management and supervisory experience is required

 

- Exceptional verbal and written communication skills


Education/Vocational Training (Specify typical educational and/or vocational requirements for this position e.g., areas of specialty, degrees/ certifications/licenses.)

 

- Bachelor’s Degree in a related discipline is required or equivalent education and experience

 

 

Apply online here


Center Assistant - Beverly Center/Full Time Posted Aug 15th

We have an exciting opportunity for a Center Assistant at Beverly Center!

 

In this role, you will work directly for the property General Manager and support the shopping center management office. You will serve as the first point of contact for the management office and provide administrative support and/or assistance to customers, vendors, merchants and staff.


Your day to day responsibilities will include…


Office Administration

  • Maintain the booking schedules for the community room, conference room and leasing office(s).
  • Use the Center Purchase Order system to maintain the office supplies stock and re-order supplies as necessary.
  • Complete UPS shipping documents and ensure packages are sent out for delivery in a timely manner, as requested.
  • Generate correspondence to stores and/or the community, as requested.
  • Assist the management staff with projects and/or administrative duties, where needed (i.e. returning telephone calls, assisting with RSVPs, assisting with upcoming meetings, etc.).
  • Maintain the incoming check spreadsheet for any checks that are received.
    • After checks are accurately recorded, forward the checks to the Financial Assistant.
  • Reconcile cash with the FA at the end of each week.
  • Complete all tenant/customer photocopies and/or faxes, providing required receipt(s).
  • Maintain all tenant files and create new files for new tenants that will be opening soon.
  • Process monthly gross sales in partnership with the Management Assistant.
  • On a monthly basis, call all stores at the center to confirm the store manager’s name and update/distribute the revised list to all office employees and Security.
  • Maintain vendors Liability Insurance.
  • Presentation management responsibilities including creating content and overseeing the slides for the General Manager quarterly calls.


Reception

  • Professionally & politely greet all walk-in guests, determine the nature of their business and assist or direct them accordingly.
  • Answer and direct incoming telephone calls to the appropriate person and/or department.
  • Open and distribute all incoming mail and facilitate all outgoing mail (overnight, etc.).
  • Whenever possible, troubleshoot and solve customer service issues as they arise.
  • Serves as a source of information on general property facts and frequently asked questions.
  • Ensure that the office is secure at the end of each shift.  
  • Other duties as assigned.


Facilities/ Operations

  • Record and follow up on customer complaints and comments.
  • Identify areas to streamline operational tasks.
  • Take notes at weekly renovation construction meetings, order breakfast and lunch for related meetings, and support local creative projects.
  • Act as the liaison between facilities and merchants regarding minor tenant issues.
  • Provide facility administrative support when needed.
  • Contact Granite (corporate phone vendor) when vendor requires phone room access.
  • Perform assigned administrative duties for center events.
  • Coordinate center barricade graphic instillations and order new store listings for PVC boards.
  • Work with Center Management and LAFD to permit and support center and tenant events.


The ideal candidate will have…

  • Minimum of 1 to 3 years of experience in a fast-paced office environment
  • Administrative Assistant experience is preferred
  • Experience with a multi-line phone system is required
  • Proficiency in Microsoft Office suite including Word, Excel, PowerPoint and Outlook calendar system.
  • High School Diploma or equivalent is required; College degree preferred.
  • Strong interpersonal and communication skills is essential.

 

 

Apply online here


Facilities Director-Beverly Center/Full Time Posted Aug 15th

We have an exciting opportunity for a Facilities Director at The Beverly Center!


In this role, you will be responsible for leading the facilities programs of the shopping center. You will plan, organize, coordinate, direct, review the construction projects, maintenance and the day to day operations of the Facility.


Beverly Center is the dominant luxury, upscale, and fashion forward shopping center in the Los Angeles market.

 

Beverly Center is undergoing a $500 million renovation designed by world-renowned architect Massimiliano Fuksas. The project will include 11 chef-driven/unique-to-market eateries, a dynamic new streetscape, technology-driven parking, and interior river-like skylights that extend through the entire center.

 

Beverly Center features a collection of iconic luxury brands including Burberry, Dolce & Gabbana, Fendi, Giuseppe Zanotti, Gucci, Louis Vuitton, Omega, Prada, Saint Laurent, Salvatore Ferragamo, Tiffany & Co. and Versace.

 

The center is located in the heart of America’s television and film industries and is minutes away from the affluent neighborhoods of Bel Air, Beverly Hills, Brentwood, West Hollywood and West Los Angeles.


Your day to day responsibilities will include…

  • Develops, implements and monitors the approved CAM (Common Area Maintenance) and Owner’s budgets for all areas of responsibility. Monitors variances and projections for accurate adjustments and reports.
  • Direct responsibility for managing the on-site facilities team as well as all of the contracted facilities services
  • Oversees the timely and cost effective repair of all of the physical plant, minimizing any disruptions to the Center’s operation. Oversees and directs the preventive maintenance programs to ensure that all Center equipment performs at optimal efficiency and longevity.
  • Manages Center’s 10-year plan and recommends additions and changes as conditions of the Center dictate.  This will include performing an annual review of all critical systems components through consultants’ reports and historical data found within CMMS (Computerized Maintenance Management System).
  • Supervises/Manages the Facilities staff through knowledge and understanding of current Company and Center vision, mission, values, policies and procedures. This includes, setting the agenda, reviewing assignments, results, ensuring that tasks are completed to the Center’s needs and are completed within a timely manner.
  • Builds and maintains positive working relationships with all local and/or city/county building and emergency services officials, Center staff, tenants, vendors, TTC (The Taubman Company) personnel and the Senior Facilities Director.
  • Interfaces with the tenants on daily operational issues (i.e., utilities, leaks, trash, etc.) to ensure a seamless operation of the shopping center.  Demonstrates a professional and supportive Customer Service approach with tenants, customers, Corporate and Center Departments.
  • Acts as the Center’s and Owner’s representative in directing tenant construction, renovation and remodels, ensuring compliance with TTC standards
  • High level decision making on property logistical issues and expense approvals/controls.
  • Direct responsibility for holding contractors accountable to their contractual obligations, negotiating contracts and overall expense performance for assigned areas.
  • Coordinates with TTC on the bidding, selection and contracting processes and monitors the daily performance of all contractors providing services, ensuring that proper administrative procedures, approval processes and documentation are followed and TTC quality standards are met.


The ideal candidate will have…

  • Minimum of 5 to 10 years of facilities related management level experience in a Shopping Center or comparable environment
  • Bachelor’s or Associates Degree or equivalent work experience
  • Strong communication skills, written and verbal
  • Proficient in Microsoft Office Suite
  • Knowledge and experience with computerized preventative maintenance software, building automation systems
  • Ability to read and interpret drawings, contracts and legal documents
  • Ability to develop, manage and forecast budgets
  • Ability to work positively and productively with contractors and building officials
  • Knowledge and understanding of cleaning procedures, landscaping maintenance, HVAC, electrical, plumbing
  • Must be able to work nights and weekends, as required

 

 


Apply online here.


Guest Service Ambassadors/Part Time Posted Jan 9th

Beverly Center, located in Los Angeles, California, is currently seeking part time Guest Service Ambassadors to assist shoppers throughout the shopping center. The primary goal of the position is to ensure that all guests visiting Beverly Center receive a high level of quality service that is expected from a top tier center. The ideal applicant will possess a thorough knowledge of Los Angeles and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.

 

Responsibilities:

• Interact with and provide directional information to guests

• Greet customers in a friendly manner
• Provide information about stores within the shopping center including product information
• Provide information concerning mall events and activities
• Provide information regarding local attractions, transportation and dining
• Assist with internal mall marketing promotions
• Troubleshoot and diffuse guest issues
• Participate in training and education programs
• Provide Guest Service Manager with observations, guest comments, and recommendations
• Continually exceed guest expectations

 

Qualifications:
• Strong customer service orientation
• Outstanding communication skills
• Professional appearance and presence
• Ability to work within a team environment and interact well with others, as well as ability to work independently
• Self-motivated
• Strong work ethic
• Strong problem solving ability
• Diplomatic
• Courteous and pleasant manner
• Friendly
• Smile

 

Guest Service Ambassadors must be available for a variety of shifts, including a mix of days, nights, and weekends. Compensation for the part time guest service ambassador positions is $11.00/hour


Please email resume to employment@infoplaceusa.com or fax to (616) 825-5987.

Interested applicants can also apply online at www.infoplaceusa.com, or visit the Guest Service Desk at Beverly Center to complete an application. 


Retail Employment


Wolford

Sales Associate/Part Time Posted Sep 6th

Wolford offers diversity with points of sale in 70 countries. We are looking for employees featuring a variety of competencies and talents. In order to fulfill the high quality demands placed on our products, we employ people with commitment, self-initiative and the willingness to perform outstandingly. Become part of the “World of Wolford” and actively help to shape our future!

 

Job Responsibilities: 

• Key holding
• Open & Close
• Customer Service & Clienteling
• Merchandising
• Inventory & Stock support
• POS/Register transactions
• Shipment reception
• Store Operations

 

Job Requirements:
• Retail experience, luxury A+
• Possess excellent customer service skills
• Soft Skills: strong time management, organization, strong verbal & written communication, dependable, reliable, trustworthy, and outgoing
• Flexible scheduling

 

Please submit your resume in person or via email: boutique.beverlycenter@wolford.com


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